Writing in UX Matters, Paul J Sherman challenges businesses to include usability in their IT selection process:
“Enterprise software products are complex, powerful tools. Their complexity is one of the reasons businesses sometimes fail to fully realize the expected return on investment from these products.
“For enterprise employees, who must use these enterprise applications, this complexity poses a considerable challenge. When an organization deploys an application, it expects users to learn the new system, integrate it into their existing work processes, and become proficient enough to allow the organization to realize the system’s full benefits. Far too often, however, enterprise employees find these new systems hard to learn, hard to master, and difficult to integrate into existing processes.”
Enterprise systems are rarely engineered for usability, and this is their downfall: by being cumbersome to use and difficult to customise, enterprise systems will cost your business tends of thousands of dollars in wasted staff time — many, many hours of waiting, backtracking, checking, workarounds and delays, not to mention the helpdesk support.
Tags: enterprise applications, enterprise systems, return on investment, IT architecture
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